Canon Professional Services: Should You Join CPS as a Photographer?

As a professional photographer, it is very important to know that you have the support of a manufacturer to maintain your equipment. Canon knows this, which is why it offers dedicated Canon Professional Services (CPS) to its customers; here’s an overview of what the service is and whether you should become a member.

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What is Canon Professional Services?

CPS provides the fastest repair services, ensuring professionals are not without their equipment. If a CPS member chooses to use their membership level, Canon grants them access to a free loaner program while their equipment is being serviced or repaired. In addition, depending on their membership level, there is a discount on the labor costs associated with the repair.

CSP logo.

Although you may find professional services offered by other companies, Canon goes above and beyond to serve its customers. For example, during the Tokyo Olympics and Paralympics, Canon announced that it would always establish a dedicated photo center specifically for Canon professional photographers within the main press center. You have to remember this was amid the pressures of COVID, which saw the Olympics skipped from 2020.

Canon photo center for CPS members at the Tokyo Olympics. Canon pictures.

Benefits of joining CPS

The main benefit for anyone joining the CPS program is what every professional wants: fast service, direct communication, repair updates, exclusive offers and loyalty rewards. For Canon, it’s not rocket science to combine these advantages; it’s a win-win for both parties. Poor service leads to less adoption, bad word of mouth and negative press.

Photo by Canon

If you’re a professional or semi-professional, you probably know how reliable Canon cameras are. But you will also know that sometimes the unexpected can happen. You can accidentally drop a lens, get sand in the camera, wear something due to heavy use or, in rarer cases; you may encounter an error code on a camera.

Whatever the case, it is imperative that you repair the hardware and return it as soon as possible. Without the equipment, you cannot earn income. Fortunately, having a CPS membership covers you and takes the hassle out of dealing with repair services.

Photo by Stillness InMotion

How to reach Canon Professional Services

To join CPS, you must reach a certain level of qualification. How Canon determines membership eligibility based on the number of eligible Canon gear you own.

“To determine which level of CPS best suits your needs, equipment is assigned a point value on the Qualified Product List,” Canon explains. “Points are accumulated as they are entered into your CPS account to qualify for Silver, Gold or Platinum.”

Photo by Matthew Hamilton

When you register with CPS, you will get instant membership, but you must register your products to earn points. With a total of 3000 products to register with CPS, you’re bound to have a few. Canon also offers 120 products eligible for Quick Service, so check the official list to see if you’re eligible. make sure you have the following information:

  • Serial number
  • Retailer name
  • Country of purchase
  • Date of purchase

Once the validation period is over, the points for each product will appear in your account. The total of these points can then qualify you for another level of membership, which we will discuss below.

To note: Canon is verifying that there are no purchases from gray market vendors. So make sure that all your purchases are from authorized offers and distributors. This is also the case for Canon subsidiaries outside the United States. If you don’t know where authorized retailers are located in the United States, you can use the company’s “Where to Buy Finder”.

CPS Membership Levels and Annual Costs

After registering your equipment, you will become eligible for the free tier or the three paid membership tiers that renew annually (or an additional option for Corporate customers). You will receive a CPS welcome pack at this point, including the all-important membership card that Canon uses to identify membership level, benefits and in-bride gear.

Stickers are also provided to help identify gear repair priority when sending gear to Canon, and photographers will also find a lens cloth handy for servicing gear.

Photo by Demian Tejeda-Benitez

The annual membership benefits and fees for each membership level are listed below:

CPS Silver Membership

As the free CPS, semi-professional photographers have access to the following benefits once they have reached the qualification threshold of 10 dots:

  • SPC Identity Card
  • Access to Canon CPS support hotline (both locally and when traveling abroad)
  • 3-5 business days expedited service
  • Support for shows and events
  • Discounts on Canon’s Live Learning Program
  • CPS Website Profile and Program Discounts

CPS Gold Membership

Provides support to part-time or full-time imaging professionals who achieve a qualifying point total of 20 stitches. An annual membership cost of $100 also applies to access the following benefits:

  • Gold member gift
  • CPS Pro Strap
  • SPC Identity Card
  • Access to Canon CPS support hotline (both locally and when traveling abroad)
  • 20% repair discount up to 10 pieces
  • Equipment evaluation loans (subject to availability)
  • Repair cover loan (after return to service)
  • 3 business days expedited service
  • Support for shows and events
  • 5 Parts Eligible for Canon Maintenance Service (CMS)
  • Discounts on Canon’s Live Learning Program
  • CPS Website Profile and Program Discounts
  • Free return shipping when products enter service center

CPS Platinum Membership

Platinum is the highest level for imaging professionals. The annual fee payable is $300and photographers must qualify with 50 dots. Platinum Membership benefits include:

  • Platinum member gift
  • CPS Pro strap
  • SPC Identity Card
  • Access to Canon CPS support hotline (both locally and when traveling abroad)
  • 30% repair discount up to 15 pieces
  • Priority loans for equipment evaluation
  • Repair cover loan (after repair received)
  • 2 business days expedited service
  • Support for shows and events
  • 10 parts eligible for Canon Maintenance Service (CMS)
  • Discounts on Canon’s Live Learning Program
  • CPS Website Profile and Program Discounts
  • Free return shipping when products enter service center (both ways)

CPS Cinema Membership

Canon has not forgotten filmmakers. With this exclusive program, the cinema professional with a qualified film product can count on the following benefits for an annual fee of $1,000:

  • cinema member gift
  • SPC Identity Card
  • Access to Canon CPS support hotline (both locally and when traveling abroad)
  • 30% repair discount up to 20 pieces
  • Priority equipment appraisal loans (including cinema products)
  • Repair cover loan (after repair received)
  • 2 business days expedited service (Cinema EOS and X Series is 5 days)
  • Support for shows and events
  • 10 parts eligible for Canon Maintenance Service (CMS)
  • Discounts on Canon’s Live Learning Program
  • CPS Website Profile and Program Discounts
  • Free return shipping when products enter service center (both ways)

It should also be noted that CPS organizes partner offers, which can be redeemed through the CPS dashboard. For example, at the time of this publication, all CPS members can access 20% off all f-stop gear listed on the company’s website.

Corporate/Business CPS Membership

If you run a large photography or filmmaking business or have an organization that deals with professional Canon equipment, you can contact Canon to discuss a Corporate CPS setup that can be used to track all equipment. and photographers from a central database.

A table of membership levels and benefits

Here is a table that breaks down the different levels of CPS membership and the benefits that come with it:

Table by Canon

Is it worth registering your Canon products?

If you don’t want to become a paying member of the CPS program, is it still worth registering your equipment? The answer to that is simple: yes. Even if you don’t want a paid subscription, the 3-5 day repair time is worth signing up and registering your products for. By comparison, the normal repair time for non-CPS members is around 10 days or, in rarer cases, longer. Although these times are not guaranteed due to the availability of spare parts, it is worth considering a paid membership level for loaner products.

Photo by Maxime Agnelli

CPS becomes even more attractive if you often travel nationally or internationally. For example, if you are overseas and your camera stops working, you can call on your CPS members at a local Canon Service and Repair Center (CPS Authorized Service Partners) or at one of of the six Canon-owned (Canon-owned) regional workshops.

If you purchase Canon equipment on the used market, Canon declares that it is acceptable to register used equipment in the same way as you would any other product you own. If you have any problems, you will need to contact Canon, stating your serial number, your product and the problem you are having.

We hope this introduction to Canon’s exclusive Canon Professional Services program has been helpful in deciding whether or not you want to become a CPS member as a professional photographer.


About the Author: Leigh Diprose is a full-time business owner and writer in the imaging industry who is passionate about sharing knowledge. The opinions expressed in this article are the sole responsibility of the author. His published work has been featured by top imaging wholesalers and major imaging retailers in over 14 countries.


Picture credits: Header still framed by Canon

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